You’re eligible for a refund within 30 days if you’re dissatisfied with your purchase due to an error on the part of Bea Clark Books, LLC (BCB) or if the book doesn’t arrive.
Incorrect Book/Not as Described/Damaged
You’re eligible for a full refund of the purchase price, including original shipping costs, if your return is the result of an error on the part of BCB. If you receive the incorrect book or if it arrives damaged, you’ll also be refunded return shipping equal to the original charge. To receive a refund, you must return your item directly to BCB within 30 days of the estimated delivery date and in the same condition you received it in.
If the book is returned in the same condition as you received it in, you’ll be refunded the price of the book plus original shipping. BCB does not pay for return shipping and return shipping labels are not provided.
Your refund will be processed to your credit card once the BCB receives the book back. We recommend that you use a trackable method of shipment; if the book doesn’t arrive and tracking isn’t provided, the refund will be cancelled.
Book Did Not Arrive
You’re eligible for a full refund of the purchase price, including shipping costs, if your book hasn’t arrived as of the Estimated Delivery Date, up until 30 days past. If the BCB receives tracking information indicating the book has arrived, the refund request is void. A refund request for the reason ‘item did not arrive’ will automatically complete 7 days after the refund request is initiated through your BCB account.
In cases where the book is returned to the BCB for any of the following reasons, the refund includes the book price only: incomplete address, unclaimed, returned to sender, or similar.
If you are dissatisfied with your purchase for any reason but still wish to keep the book, you cannot negotiate a partial refund to keep the book.